Ordering

North & South America and Europe:

Fisaga Technologies
Attn: Sales Dept.
436 Alviso Way
Encinitas, CA 92024
USA

By Telephone: +1 (760) 944-0495

Hours: 8:15 a.m. to 4:30 p.m. (Pacific Coast Time) Monday - Friday.

By Fax: +1 (760) 944-0495

Hours: 24 hours / day (7 days a week)

For prompt service please indicate e-mail address, phone and fax number of contact person, the preferred shipping method, shipping account number, and preferred payment method.

By E-mail - send orders to:

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Asia-Pacific:

BOREASA
Attn: Sales Dept.
DongHuaiHai International Building, Unit 908
45 HuaiHai Road East
Huangpu, Shanghai
China 200021

By Telephone: +86 (21) 5161-9061

Hours: 8:15 a.m. to 4:30 p.m. (Beijing Time) Monday - Friday.

By Fax: +86 (21) 5168-5171

Hours: 24 hours / day (7 days a week).

For prompt service please indicate e-mail address, phone and fax number of contact person, the preferred shipping method, shipping account number, and preferred payment method.

By E-mail - send orders to:

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Minimum Orders:

Minimum order is $100.00 U.S. dollars.

Boreasa may accept orders for less than $100.00 U.S. dollars at its own discretion. In this case, an additional charge of $5.00 will be added.

Payment Method:

United States: Domestic Orders

Domestic orders are define as orders from a U.S. based company, received from a U.S. branch and shipped to the U.S.

The following methods of payment are accepted:

  • For open accounts - payment may be made by check, money order, or PayPal.
  • For initial orders - If not D&B rated, please forward payment or C.O.D authorization.

China and International Orders:

The following methods of payment are accepted:

  • Pre-payment via cashiers check in U.S. funds, unless prior arrangement has been made for wire transfer, PayPal or letter of credit. We cannot process C.O.D on non-domestic orders.

Customs clearance and duty charges are solely the customers responsibility.

Ex-Works Point:

North, South America and Europe:

Ex-Works point (EXW) is our plant, Encinitas, California, USA

Asia-Pacific:

Ex-Works point (EXW) is our plant, Tianjin, China

Shipping Charges:

Shipping and insurance charges are the responsibility of the customer on all shipments. Customer to specify shipping method and shipping account number. If customer does not specify shipping methods, shipments are via UPS or DHL. Unless specifically requested, no insurance is contracted. All shipping and insurance charges are added on the invoice.

Documentation Charges:

A charge of $5.00 U.S. Dollars will be added when customer request a COC or other non-standard documentation.

U.S. Sales Tax:

For US customers, only California customers need submit a resale certificate to avoid payment of California sales tax. Boreasa does not remit sales tax to other states.

Freight Damage:

Goods are sold EXW, which means that insurance is the responsibility of the customer.

If merchandise has been damaged in transit, it is important to document the state the goods were received, to keep the shipping carton, package material, and parts intact. Contact your shipping agent for further instructions.

Product Returns:

The following procedure must be followed:

    • Please, contact Boreasa to obtain an return authorization number.
    • All returns must be accompanied by the original invoice and a brief explanation of the reason for the return. Returns must be made within 30 days of the invoice date.
    • Return shipping charges must be pre-paid and customer clearance and duty must be prepaid.
    • Return material must be in original packaging and pass incoming inspection tests.
    • Parts returned due to customer error may be subject to a restocking charge.

Product Liability:

Boreasa blowers have been designed and are manufactured to meet the medical device industry requirements. However, it is not possible to test blowers in all conceivable customer application configurations. Consequently, to be used in life support equipment, blowers should be life tested and validated by customers, in their actual application conditions, in a statistically meaningful quantity.

Delivery Information:

Standard items are stocked on a moving average ship quantity level, thus small quantity delivery can usually be made within a few days or as requested.

Special Conditions for Annual Orders:

    • Non-cancellable purchase order.
    • Preliminary delivery dates must be specified on Purchase Order. Delivery dates must be confirmed 3 months in advance, or the preliminary date from the Purchase Order will be used. Minimum lead-time is 4 weeks if delivery dates are pulled in.
    • All deliveries to take place within 12 months of first delivery.
    • Minimum shipment: The larger of: one twelfth (1/12) of Purchase Order total quantity or 10 units. If more than 12 shipments per year as scheduled, additional packing and handling will be charged.
    • Staged orders are only available for international order if a deposit of 30% of total order is made with PO. This deposit will be counted against the last 30% parts delivered.
    • If the Buyer delays shipments past 13 months after the Purchase Order, the Seller is entitled to invoice the difference between the price of the goods at the quantity delivered and the price already invoiced. Such invoice is due immediately. The remainder of the Purchase Order is still valid and expected to be delivered within 1 year thereof, at the price corresponding the remainder of the Purchase Order quantity. No further postponement with be accepted.

For more detailed information see our complete <Terms and Conditions>